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Delivery/Returns

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Delivery

We can ship to virtually any address in the Uk, goods ordered before 5.00pm are normally dispatched the same working day and delivered the next business weekday unless otherwise requested or detailed on the listing. (Saturday/Sunday delivery is available at additional cost). If you urgently require your purchase next day we recommend you specify guaranteed delivery before 10.30am or the before 12am service. Delivery is by DPD couriers between 8:00am and 5:00pm to your cards registered address. Our aim is for you to receive your goods as quickly and conveniently as possible with 100% satisfaction. Whilst we endeavour to get all deliveries to you within the above timescales, there may be occasions where this is not possible, due to circumstances beyond our control. We do not place a mark up on the delivery, so are unable to refund this, if the items are not delivered next day for any reason. 

see below for our delivery charges and options. UK mainland deliveries only. Some postcodes we may send the delivery by a 2-3 day service if not covered by our current courier. 

Delivery Options we Offer:

(DPD 1Hour Delivery Time Slot Service)
Delivery Service  Orders Under £100 Orders Above £100
Usually Next Working Day  £8.95 FREE
Guaranteed Next Working Day By 10.30 £32.00 £32.00
Guaranteed Next Working Day By 12 £15.00 £15.00
All Day Saturday £18.50 £18.50
All Day Sunday £18.50 £18.50
Northern Ireland and Scottish Highlands/Remote (2 Day Service) £29.00 £29.00
     
Reverse It (collection service at the same time we deliver) £19.00 £19.00
Reverse It (optional return collection service) £19.00 £19.00
     
Next Working Day Pallet Service £75.00 £75.00


 

Click & Collect

Available on all orders placed Monday to Friday 9am - 5pm from our Macclesfield trade counter.

 

Returns Policy

We hope you will be delighted with your purchase, however you may return most new, unopened items within 14 days after receipt for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).if within the first 14 working days after receipt, the goods are not to your satisfaction you may return them to us.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.