Welcome to Interfit Furniture Components

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Telephone: 01625 502712
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Interfit Delivery Options & Returns Information

DELIVERY OPTIONS

We aim to keep as many products as possible in stock at all times however our website does not show live stock. If you wish to double check your dispatch just give us a call and we will confirm when we are dispatching and give you an ETA.

In most cases, orders placed by 4pm will be dispatched on the same day via UPS Courier who will endeavor to deliver the next working day (we don't ship week-ends so orders placed after 3pm Friday will leave Monday).

Please note that under certain circumstances outside the control of ourselves or our carrier, deliveries may occasionally be delayed. All goods will require a signature upon delivery.

On certain orders, to avoid delay, we may part ship stock items with other backorder items to follow. You will be informed of this and no further delivery charge will be applied. If you prefer we can hold you order until all items are ready to ship – just let us know.

In some cases, again to avoid delaying your order, we may choose to ship items directly from manufacturers or distributors. These are usually shipped on a next day basis, but may mean that you receive more than one delivery with items in various parcels. You will be informed of this with ETAs for each item.

We use as much recycled packaging as possible in our own warehouse to ensure that your goods are packed for safe transit.

Delivery prices quoted below:

If you are ordering items for delivery outside of the UK, or to Northern Ireland, Scottish Highlands & Islands, IOM, IOW or Channel Islands please call us for a carriage quotation prior to ordering.

Standard Next Day Service

8.30am - 5.30pm £8.75 – If your order value is less than £100.00
FREE – If your order value is over £100.00

We do not offer Timed or Saturday delivery options at the online checkout, but we can provide timed deliveries. If you require a Saturday delivery, Pre-10.30am or Pre- 12 noon delivery, please contact us on 01625 502712 and we will provide a rate.

 

RETURNS INFORMATION

You have the right to cancel your order within 14 working days from delivery. You must notify us of your intention to cancel within 14 working days from delivery - this can be done by phone or email. We will issue a Goods Return Number that must be quoted on paperwork with returned goods.

  • Goods must be returned 'as sold' sealed in the original packaging with all components, accessories and options
  • Goods must be unused and in 'AS NEW' condition. If you have opened a box to examine the product it must have been done without damaging the box and packaging or damaging the product in any way and must be re-packaged as received.
  • Goods are returned at the customer's expense.
  • Goods must be returned to our warehouse address within 28 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 28 days. Provided the goods are received as detailed above, we will provide a refund within 14 days of receipt. Refunds will not include original delivery charges.


Returning Faulty Items

If you discover that an item bought from Interfit is faulty please call us as soon as possible so that we can investigate the claim. If the claim is valid, we will arrange to collect and replace/refund the item and in turn notify our supplier or the manufacturer. We may ask for a description and photos of the faulty item to enable us to investigate the fault.
Please note that in some cases the manufacturer may request that they deal with the faulty claim directly. If this is the case, we will provide the contact details for that
manufacturer.

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